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Cancellation & Modification Policy

If you change your mind about your purchase, please contact us at support@cusgifts.com OR this form and provide your order number and the modification you would like to make. We’ll confirm once the modification or cancellation has been made.

Your order is only eligible to be cancelled and modified within 02 hours of placing the order. After that time, the order is locked for processing and can no longer be cancelled.

Please be informed that:

  • We are not guaranteed to deliver your order in timely manner if your order needs design modification as it will take us much longer to modify your design in this holiday seasons.
  • The cancellation and modification requests are only accepted via support email support@cusgifts.com OR via this form 

NOTE: Please keep in mind that purchasing means accepting all the terms mentioned above.

Based on 2480 reviews
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Everything is Excellent! Love it!! Fast shipping also! A+++

Items need to be suzed more closely to actual US sizes.

Absolutely perfect beautiful. Quality is excellent. It made me cry when i saw it because it was so touching. I highly recommend getting one made for your lost pets. Thank you Cus Gifts for an awesome gift.

What a unique way to honor our beloved pets. I have mine displayed in my bedroom beside her urn, which coincidentally , was delivered the same day.

Absolutely love it! Looks just like what I designed 😊

It's very nice although I found the finish not to be as good as I expected it to be

Absolutely beautiful! Every single word was perfect for my recently lost beloved cat, and will go even more perfect on the light up block stand to make it even more beautiful