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Cancellation & Modification Policy

If you change your mind about your purchase, please contact us at support@cusgifts.com OR this form and provide your order number and the modification you would like to make. We’ll confirm once the modification or cancellation has been made.

Your order is only eligible to be cancelled and modified within 02 hours of placing the order. After that time, the order is locked for processing and can no longer be cancelled.

Please be informed that:

  • We are not guaranteed to deliver your order in timely manner if your order needs design modification as it will take us much longer to modify your design in this holiday seasons.
  • The cancellation and modification requests are only accepted via support email support@cusgifts.com OR via this form 

NOTE: Please keep in mind that purchasing means accepting all the terms mentioned above.

Based on 2207 reviews
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Fantastic

Love my handbag and Ive had many positive remarks about it

Great Product

Good quality. Great personalization. Even got the correct camper. Taxa Cricket!

My Design

I purchased 2 caps and was able to design them to my specification quite easily. I save one, I'll call it my dress hat, for when I went on an Honor Flight to DC. I am hoping to go again and this time, having the same Guardian, I will have us matching hats. I will be purchasing more hats from CusGifts with my businesses id,

My beautiful horses!!!

I now have 2 from you with 2 of my horses that was 30 and 33 years old and passed. I love them so much and they are absolutely beautiful!!!

Personalized witch spread

The spread was beautiful. It's just that it didn't fit my king bed. But I still use it.

Custom Personalized Veteran Baseball Cap - Gift Idea For Veteran/ Birthday Gift - U.S. Army

We Love the customize Tiki Bar Sign.

The Customized Tiki Bar sign was great. The paints were vibrant, everything was spelled correctly and the size was as promised. However we were a little surprised how thin the sign was. If left outside in any weather or humidity, it might warp. The sign could be a little thicker, like a quarter inch, would have been more appropriate. Overall it was good for the price.

Awesome product

This is the 2nd time I’ve used CusGifts and it turned out fabulous again. The colors were bright and beautiful. They had all kind of specs. to choose from and I was able to find likeness of all 3 of my babies. Even our new dog angel. 😇 They were easy to email and work with for any concerns or changes I needed. I would highly recommend.

T-shirt & pillow case memory

I love both T-shirt & pillow case in memory of my fur babies. They both came out so good. I absolutely love them. Will be ordering again. Keeps me feeling close to my babies even though they are gone.

Beautiful!!

I customized my tee shirt with my 2 favorite dogs and I LOVE it. My order was handled properly and timely and they constantly kept me updated on when it would arrive. I definitely would order from them again.

So happy with this item

Very beautiful, very meaningful! It reminds me of Bobby, my little dog who passed away a year ago. I will always carry it with me.

Lovely

Bought the memorial horse crystal heart for a good friend mourning over the loss of her beloved horse… This was absolutely gorgeous and very easy to upload and review… Would definitely order again… Also great customer service and mailing speed.

HOLY MAMA!

Wow... am I one lucky sweet mama! When my angel (Oscar) our family pet, tragically got hit by a drunk driver, this sweet mama wanted him to keep pushing! Keep FIGHTING! But my butch lesbian husband William said no... He indeed, looked me right in the eye (well. what was left of him did). We had a grand funeral for him in our backyard and my children - Lyly, Jornah and Stiffany... decided to buy me this. The tearful eyes of my darling little Stiff's face as she presented me this wonderful plaque, filled me up with joy and tears and weeping. My husband sneered at the poetry but it was perfect. Oscar, this is mama speaking... and this sweet mama misses u with every beat of her heart. I am so sorry about that drunk driver. Wait for me in heaven, as i may join you very soon...

Very personal

Very unique! Personal! Love the poem very happy thank you

It was okay

there were a few issues when I tried Personalize that made me quite exhausted. However, the supporters were pretty quick to assist, and the products I received were decent.

Exceptional

I love the shirt and I'm sure hubby will too, it was found to be as expected. I also wanted to put a shout out to Anne who helped me when there was a problem with my first delivery, it was not on the part of your company , but on the company delivering item. I found Anne to be very helpful, very apologetic and very professional , which I appreciated very much, thankyou for your diligence in get the item to me , Kath

Love you to the moon and back

Love, love it!