- The tracking system shows no updated progress for too long:
We will process a reshipment if the tracking has not been updated for more than 15 business days (for orders within the US) and more than 30 days (for international orders).
- The package was delivered to the incorrect address:
If the package has arrived at a location different from the recipient address, we will replace or refund the item.
- The package was returned to its sender but the address was valid and correct:
We will be happy to replace the order
- We will offer you replacements at no additional cost if it falls under below criteria:
- Items are faulty – damaged/broken or soiled upon arrival.
- We sent wrong item – size, style, color.
- Parcels that is lost in transit and the post office provided a notice that the package was lost in the mail
- Personalized/Customize Products:
Due to the customized nature of all of the products we produce at CusGifts, we cannot offer returns. Your artwork is designed with care and is entirely personal to you (and your pets).
- Special characters are not displayable by all the fonts, so please DO NOT use non-letter or non-number characters or characters such