Skip to content

Shipping Policy

Please notice to fill full information (including house number, apartment number...) on your shipping address. We will not offer the replacement or refund for the order with wrong/insufficient address provided by customers. 

To estimate when you can expect your order, please refer to the time-frame below. It includes our most popular products and these following time periods:
- Production time: The time when your order waits in production queue until being produced
- Shipping time: From the time package is handed over to the delivery company to when it arrives at its destination.


ETA for blanket, flag, pillow case: 

Destination Processing Time Shipping Time
USA 7-10 business days 15-20 business days
EU 7-10 business days 15-25  business days
Canada 7-10 business days 20-25  business days
Australia 7-10  business days 20-25  business days

 

Other products (only applied for orders to the US):

Product Processing Time Shipping Time Total ETA
Coffee Mug 3-5 days 5-7 days 7-10 days
Canvas, Poster  3-5 days 5-7 days 5-10 days
Tumbler 5-7 days 15-20 days 20-25 days
Enamel 3-5 days 5-7 days 8-12 days
Ornament 3-5 days 7-15 days 10-20 days
Phone case 5-7 days 15-20 days 20-25 days
 

Note: In peak season,your parcel may arrive late than expected delivery. We're so sorry for this inconvenience and hope that you can understand for us.

In addition, if your order is personalized and/or needs adjustment, it may take a few days for our designer to create a complete art file. Design time will depend on adjustment (more or less, easy or difficult) can be from 1-5 days or more.

For orders to remote areas or countries, we will use epackage for shipment, which may take 1-3 months to be delivered. So please help us to notice the timeline. 

 We find products we love and ship them directly from the suppliers to your door!

* HOW MUCH IS THE SHIPPING?

Once you’ve clicked through to Secure Checkout, you can enter your delivery address and continue to shipping method. 
Shipping costs are then calculated and tacked on to your subtotal at the bottom of the page.

THE US UNITED STATES

 

Product

Standard

1 item

Standard 0.15lb - 0.29lb

Standard 0.3lb - 0.49lb

Standard

0.5lb - 1lb

Insured

 

Express

 

Over $150

 

Poster, T-shirt, Enamel, Shoes, Mug, Ornament, Phone case (0.1lb/item)   $6.99   $8.99   $9.99  $14.99 $14.99 $29.99 FREE
Blanket, Canvas, Flag, Tumbler, Doormat (0.15lb/item) $8.99 $8.99 $9.99 $14.99 $14.99 $29.99 FREE

  

OUTSIDE THE US 

 

Product

Standard

1 item

 Standard 0.15lb - 0.29lb

Standard 0.3lb - 0.49lb

Standard

0.5lb - 1lb

Insured

 

Express

 

Over $150

Poster, T-shirt, Enamel, Shoes, Mug, Ornament, Phone case (0.1lb/item) $6.99 $8.99 $9.99 $14.99 $14.99 $29.99 FREE
Blanket, Canvas, Flag, Tumbler, Doormat (0.15lb/item) $8.99 $8.99 $9.99 $14.99 $14.99 $29.99 FREE

 

* International buyers!
- What about customs? Will I be charged for duties or custom when my package arrives in my country?

Import duties, taxes, and charges are not included in the item price or shipping cost. These charges vary from one country to another and are the buyer's responsibility.

Please check with your country's customs office to determine what these additional costs will be. 

WHETHER DO I RECEIVE MY ORDER IN MY COUNTRY?

We ship to more than 200 countries (United States US, Canada, Australia, New Zealand, United Kingdom, France, Spain, Germany, Netherlands, Belgium, Switzerland, Poland, Mexico, Brazil, United Arab Emirates, South Africa, etc...), and you can enjoy on all items sold on the Store.

These items can be tracked via your national shipping courier (USPS, Australia Post, Canada Post, etc).  We will notify you by email when your items have been shipped.

Also, please note that items on our store come from a range of different suppliers so, if you ordered more than one item, they will likely arrive in distinct packages within a few days of one another.

Giveaway items may take up to 40 days to arrive since they come from abroad. We greatly appreciate your patience in this regard. If your item doesn't arrive in 40 days, please contact us at email: support@cusgifts.com and we'll investigate and either resend your order via tracked shipping or give you a refund (whatever you prefer).

Based on 2207 reviews
96%
(2113)
4%
(94)
0%
(0)
0%
(0)
0%
(0)
Fantastic

Love my handbag and Ive had many positive remarks about it

Great Product

Good quality. Great personalization. Even got the correct camper. Taxa Cricket!

My Design

I purchased 2 caps and was able to design them to my specification quite easily. I save one, I'll call it my dress hat, for when I went on an Honor Flight to DC. I am hoping to go again and this time, having the same Guardian, I will have us matching hats. I will be purchasing more hats from CusGifts with my businesses id,

My beautiful horses!!!

I now have 2 from you with 2 of my horses that was 30 and 33 years old and passed. I love them so much and they are absolutely beautiful!!!

Personalized witch spread

The spread was beautiful. It's just that it didn't fit my king bed. But I still use it.

Custom Personalized Veteran Baseball Cap - Gift Idea For Veteran/ Birthday Gift - U.S. Army

We Love the customize Tiki Bar Sign.

The Customized Tiki Bar sign was great. The paints were vibrant, everything was spelled correctly and the size was as promised. However we were a little surprised how thin the sign was. If left outside in any weather or humidity, it might warp. The sign could be a little thicker, like a quarter inch, would have been more appropriate. Overall it was good for the price.

Awesome product

This is the 2nd time I’ve used CusGifts and it turned out fabulous again. The colors were bright and beautiful. They had all kind of specs. to choose from and I was able to find likeness of all 3 of my babies. Even our new dog angel. 😇 They were easy to email and work with for any concerns or changes I needed. I would highly recommend.

T-shirt & pillow case memory

I love both T-shirt & pillow case in memory of my fur babies. They both came out so good. I absolutely love them. Will be ordering again. Keeps me feeling close to my babies even though they are gone.

Beautiful!!

I customized my tee shirt with my 2 favorite dogs and I LOVE it. My order was handled properly and timely and they constantly kept me updated on when it would arrive. I definitely would order from them again.

So happy with this item

Very beautiful, very meaningful! It reminds me of Bobby, my little dog who passed away a year ago. I will always carry it with me.

Lovely

Bought the memorial horse crystal heart for a good friend mourning over the loss of her beloved horse… This was absolutely gorgeous and very easy to upload and review… Would definitely order again… Also great customer service and mailing speed.

HOLY MAMA!

Wow... am I one lucky sweet mama! When my angel (Oscar) our family pet, tragically got hit by a drunk driver, this sweet mama wanted him to keep pushing! Keep FIGHTING! But my butch lesbian husband William said no... He indeed, looked me right in the eye (well. what was left of him did). We had a grand funeral for him in our backyard and my children - Lyly, Jornah and Stiffany... decided to buy me this. The tearful eyes of my darling little Stiff's face as she presented me this wonderful plaque, filled me up with joy and tears and weeping. My husband sneered at the poetry but it was perfect. Oscar, this is mama speaking... and this sweet mama misses u with every beat of her heart. I am so sorry about that drunk driver. Wait for me in heaven, as i may join you very soon...

Very personal

Very unique! Personal! Love the poem very happy thank you

It was okay

there were a few issues when I tried Personalize that made me quite exhausted. However, the supporters were pretty quick to assist, and the products I received were decent.

Exceptional

I love the shirt and I'm sure hubby will too, it was found to be as expected. I also wanted to put a shout out to Anne who helped me when there was a problem with my first delivery, it was not on the part of your company , but on the company delivering item. I found Anne to be very helpful, very apologetic and very professional , which I appreciated very much, thankyou for your diligence in get the item to me , Kath

Love you to the moon and back

Love, love it!