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Shipping Policy

Please notice to fill full information (including house number, apartment number...) on your shipping address. We will not offer the replacement or refund for the order with wrong/insufficient address provided by customers. 

To estimate when you can expect your order, please refer to the time-frame below. It includes our most popular products and these following time periods:
- Production time: The time when your order waits in production queue until being produced
- Shipping time: From the time package is handed over to the delivery company to when it arrives at its destination.


ETA for blanket, flag, pillow case: 

Destination Processing Time Shipping Time
USA 7-10 business days 15-20 business days
EU 7-10 business days 15-25  business days
Canada 7-10 business days 20-25  business days
Australia 7-10  business days 20-25  business days

 

Other products (only applied for orders to the US):

Product Processing Time Shipping Time Total ETA
Coffee Mug 3-5 days 5-7 days 7-10 days
Canvas, Poster  3-5 days 5-7 days 5-10 days
Tumbler 5-7 days 15-20 days 20-25 days
Enamel 3-5 days 5-7 days 8-12 days
Ornament 3-5 days 7-15 days 10-20 days
Phone case 5-7 days 15-20 days 20-25 days
 

Note: In peak season,your parcel may arrive late than expected delivery. We're so sorry for this inconvenience and hope that you can understand for us.

In addition, if your order is personalized and/or needs adjustment, it may take a few days for our designer to create a complete art file. Design time will depend on adjustment (more or less, easy or difficult) can be from 1-5 days or more.

For orders to remote areas or countries, we will use epackage for shipment, which may take 1-3 months to be delivered. So please help us to notice the timeline. 

 We find products we love and ship them directly from the suppliers to your door!

* HOW MUCH IS THE SHIPPING?

Once you’ve clicked through to Secure Checkout, you can enter your delivery address and continue to shipping method. 
Shipping costs are then calculated and tacked on to your subtotal at the bottom of the page.

THE US UNITED STATES

 

Product

Standard

1 item

Standard 0.15lb - 0.29lb

Standard 0.3lb - 0.49lb

Standard

0.5lb - 1lb

Insured

 

Express

 

Over $150

 

Poster, T-shirt, Enamel, Shoes, Mug, Ornament, Phone case (0.1lb/item)   $6.99   $8.99   $9.99  $14.99 $14.99 $29.99 FREE
Blanket, Canvas, Flag, Tumbler, Doormat (0.15lb/item) $8.99 $8.99 $9.99 $14.99 $14.99 $29.99 FREE

  

OUTSIDE THE US 

 

Product

Standard

1 item

 Standard 0.15lb - 0.29lb

Standard 0.3lb - 0.49lb

Standard

0.5lb - 1lb

Insured

 

Express

 

Over $150

Poster, T-shirt, Enamel, Shoes, Mug, Ornament, Phone case (0.1lb/item) $6.99 $8.99 $9.99 $14.99 $14.99 $29.99 FREE
Blanket, Canvas, Flag, Tumbler, Doormat (0.15lb/item) $8.99 $8.99 $9.99 $14.99 $14.99 $29.99 FREE

 

* International buyers!
- What about customs? Will I be charged for duties or custom when my package arrives in my country?

Import duties, taxes, and charges are not included in the item price or shipping cost. These charges vary from one country to another and are the buyer's responsibility.

Please check with your country's customs office to determine what these additional costs will be. 

WHETHER DO I RECEIVE MY ORDER IN MY COUNTRY?

We ship to more than 200 countries (United States US, Canada, Australia, New Zealand, United Kingdom, France, Spain, Germany, Netherlands, Belgium, Switzerland, Poland, Mexico, Brazil, United Arab Emirates, South Africa, etc...), and you can enjoy on all items sold on the Store.

These items can be tracked via your national shipping courier (USPS, Australia Post, Canada Post, etc).  We will notify you by email when your items have been shipped.

Also, please note that items on our store come from a range of different suppliers so, if you ordered more than one item, they will likely arrive in distinct packages within a few days of one another.

Giveaway items may take up to 40 days to arrive since they come from abroad. We greatly appreciate your patience in this regard. If your item doesn't arrive in 40 days, please contact us at email: support@cusgifts.com and we'll investigate and either resend your order via tracked shipping or give you a refund (whatever you prefer).

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Custom Personalized Memorial Flag - Memorial Gift For Family - Missing You Always

Great customer service.

My 1st shirt came and the design was way too big. I emailed them and the responded almost immediately and said they would correct it. 2 wees later I got my shirt. Thank you, I will order from you again.

Excellent product!

This is my 2nd order of these cases. They are adorable. I have people ask me where I got them. They are incredibly durable. Image never fades. I have dropped my phone many times with no damage to back or sides. I strongly recommend this product and company.

Military Door Mat

Fantastic! 5 Star rating! Just as I wanted. Vivid colors and good quality

Custom Personalized Memorial Pet Photo Fleece Throw/Quilt Blanket - Memorial Gift Idea for Dog/Cat Owners - You Were More Than Just A Pet A Loving Soul We Will Never Forget

We thought it was not delivered, but we found it shoved in the back of the mailbox. We enjoy our new camping flag.

Witch round rug

I am very happy with my witch rug. Very detailed and well made.

The recipient was thrilled, and I was impressed with how quickly it arrived. Fantastic service and beautiful products

The ordering process was simple and straightforward. Highly recommend if you're looking for personalized, high-quality apparel