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Shipping Policy

Please notice to fill full information (including house number, apartment number...) on your shipping address. We will not offer the replacement or refund for the order with wrong/insufficient address provided by customers. 

To estimate when you can expect your order, please refer to the time-frame below. It includes our most popular products and these following time periods:
- Production time: The time when your order waits in production queue until being produced
- Shipping time: From the time package is handed over to the delivery company to when it arrives at its destination.


ETA for blanket, flag, pillow case: 

Destination Processing Time Shipping Time
USA 7-10 business days 15-20 business days
EU 7-10 business days 15-25  business days
Canada 7-10 business days 20-25  business days
Australia 7-10  business days 20-25  business days

 

Other products (only applied for orders to the US):

Product Processing Time Shipping Time Total ETA
Coffee Mug 3-5 days 5-7 days 7-10 days
Canvas, Poster  3-5 days 5-7 days 5-10 days
Tumbler 5-7 days 15-20 days 20-25 days
Enamel 3-5 days 5-7 days 8-12 days
Ornament 3-5 days 7-15 days 10-20 days
Phone case 5-7 days 15-20 days 20-25 days
 

Note: In peak season,your parcel may arrive late than expected delivery. We're so sorry for this inconvenience and hope that you can understand for us.

In addition, if your order is personalized and/or needs adjustment, it may take a few days for our designer to create a complete art file. Design time will depend on adjustment (more or less, easy or difficult) can be from 1-5 days or more.

For orders to remote areas or countries, we will use epackage for shipment, which may take 1-3 months to be delivered. So please help us to notice the timeline. 

 We find products we love and ship them directly from the suppliers to your door!

* HOW MUCH IS THE SHIPPING?

Once you’ve clicked through to Secure Checkout, you can enter your delivery address and continue to shipping method. 
Shipping costs are then calculated and tacked on to your subtotal at the bottom of the page.

THE US UNITED STATES

 

Product

Standard

1 item

Standard 0.15lb - 0.29lb

Standard 0.3lb - 0.49lb

Standard

0.5lb - 1lb

Insured

 

Express

 

Over $150

 

Poster, T-shirt, Enamel, Shoes, Mug, Ornament, Phone case (0.1lb/item)   $6.99   $8.99   $9.99  $14.99 $14.99 $29.99 FREE
Blanket, Canvas, Flag, Tumbler, Doormat (0.15lb/item) $8.99 $8.99 $9.99 $14.99 $14.99 $29.99 FREE

  

OUTSIDE THE US 

 

Product

Standard

1 item

 Standard 0.15lb - 0.29lb

Standard 0.3lb - 0.49lb

Standard

0.5lb - 1lb

Insured

 

Express

 

Over $150

Poster, T-shirt, Enamel, Shoes, Mug, Ornament, Phone case (0.1lb/item) $6.99 $8.99 $9.99 $14.99 $14.99 $29.99 FREE
Blanket, Canvas, Flag, Tumbler, Doormat (0.15lb/item) $8.99 $8.99 $9.99 $14.99 $14.99 $29.99 FREE

 

* International buyers!
- What about customs? Will I be charged for duties or custom when my package arrives in my country?

Import duties, taxes, and charges are not included in the item price or shipping cost. These charges vary from one country to another and are the buyer's responsibility.

Please check with your country's customs office to determine what these additional costs will be. 

WHETHER DO I RECEIVE MY ORDER IN MY COUNTRY?

We ship to more than 200 countries (United States US, Canada, Australia, New Zealand, United Kingdom, France, Spain, Germany, Netherlands, Belgium, Switzerland, Poland, Mexico, Brazil, United Arab Emirates, South Africa, etc...), and you can enjoy on all items sold on the Store.

These items can be tracked via your national shipping courier (USPS, Australia Post, Canada Post, etc).  We will notify you by email when your items have been shipped.

Also, please note that items on our store come from a range of different suppliers so, if you ordered more than one item, they will likely arrive in distinct packages within a few days of one another.

Giveaway items may take up to 40 days to arrive since they come from abroad. We greatly appreciate your patience in this regard. If your item doesn't arrive in 40 days, please contact us at email: support@cusgifts.com and we'll investigate and either resend your order via tracked shipping or give you a refund (whatever you prefer).

Based on 2073 reviews
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Great gift for a witch with a new house

Really neat gift for someone with witchy tendencies moving into a new house. Immediately identifies the personality of the owner.

Custom Personalized Photo Crystal Heart - Memorial Gift Idea - If Love Could Have Saved You, You Would Have Lived Forever

Perfect Memorial gift

Even though it did not arrive on time as a Christmas gift, it was the perfect gift for our friend who lost his pet just before the holidays. He loved it and gave him something to remember for ever.

Very pleased with the product but the shipping time was longer than expected

Perfect Gift for my witchy lady

This took forever and a day to ship and missed Christmas even though I ordered in late November. That said, the comforter is very good quality and vivid print quality. My lady absolutely loves it and I really could not be happier.

Just what I was looking for!

This ski family pillow cover came out great, I customized for a friend & their family. It was a soft velvety or microfiber type material which I didn’t expect & that was nice. Adult customization gave lots of options, kids not so much (no height, or no really long hair for girl options) but I made do with what was provided, one of the kids just appear a little younger (shorter) than they are. I ordered with plenty of time before I needed, so it taking a bit longer shipping to the US wasn’t a problem. I bought an insert for the cover which are not expensive so that I could gift it as a complete pillow. I got this nice cover + insert bought separately for a better price than some other shops had for whole pillows that were likely not as good quality… and it was hard to find a customizable skiing one like this. Glad I found one here!

I read it alot

I read it when I have a bad day at work. It helps me out

Christmas Gift

Ordered this personalized tumbler as a Christmas gift for my niece. She loves books & coffee almost as much as books. She was delighted with the personalization. Really a good representation of her appearance. Highly recommend your products.

Custom Personalized Memorial Photo Wooden Ornament - Memorial Gift Idea For Pet Owner - No Longer By Our Side But Forever In Our Hearts

Great phone case

This is a great phone case. This is the second one I have ordered through cusgifts when I upgraded my phone. the design is really nice and it holds up well to dropping.

I absolutely love love love my phone case. Now I can take my mommy everywhere with me , and I tell everybody they need to buy one.

ornament

I really like the ornaments. I just wish they were something nicer that wood. A metal would be nice.

Perfect Gift!

This personalized Army ornament was perfect to give my grandson who was entering Ranger School after Christmas! Everyone loved it! I highly recommend giving this to anyone in the military at anytime throughout the year.

Custom Print Hoodie

It was a gift for my son, and both of us loved the way it looked. I was a little disappointed though with how light the material was and it seemed to be a little smaller than the average 2XL sizes I have gotten him before. All in all, it's a beautiful gift, but expect to wait several weeks to receive it if ordering one.

Sister gift

My sister loved it, to memorialize her 2 who died and the 2 she still has